This interactive branching scenario is part of a course series for security dealer partners on Commercial Access Control.

Security dealers often face context-specific decisions when working with customers. Learners guide Bob, a security dealer, through a conversation with Susan, a café owner, making decisions at key points to create an access control plan tailored to her business.

Realistic dialogue and branching choices simulate the complexity of real-world planning challenges.

This scenario activity strengthened dealers’ decision-making skills and reinforced best practices for building access control plans.

By practicing in a realistic, consequence-driven environment, learners gained familiarity with plan components, a deeper understanding of available offerings, and improved ability to navigate customer interactions while tailoring solutions to unique business needs.

• Branching Scenario Design: Created multiple decision points with realistic consequences to mirror real-world planning challenges.

• Contextual Storytelling: Used a relatable café setting and authentic dialogue to engage learners and provide meaningful context.

• Role Immersion: Positioned learners as advisors to Bob, reinforcing the consultative approach required in dealer-client interactions.

• Progressive Complexity: Structured decisions from basic (door access) to advanced (security permissions) to scaffold learning.

• Feedback Through Consequences: Delivered immediate narrative feedback after each choice, showing the impact on security and customer satisfaction.

• Video Integration: Incorporated animated segments to simulate a live client conversation and enhance engagement.

• Real-World Application: Focused on applying best practices in a realistic environment to drive behavior change and improve on-the-job performance.

• Storyline 360

• Vyond

• ChatGPT

• WellSaid Labs

• Descript